d789 Privacy Policy

d789 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who registers and engages with our online casino and sports betting services. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with the d789 platform available at d789.bio.

d789 operates as an internationally licensed gaming platform serving English-speaking players in Pakistan — including cities such as Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Peshawar, Multan, and Quetta. All personal data collected through d789 is processed in accordance with international data protection standards and the principles set out in this Privacy Policy.

This policy applies to all data subjects who interact with d789, including registered account holders, visitors who browse d789.bio without registering, and individuals who contact d789 support via email. It covers personal data collected through all channels — the d789 website, customer support communications, payment processing, and any promotional activities.

Where this Privacy Policy references other d789 documents — such as the Terms & Conditions or the Responsible Gaming Policy — those documents are incorporated by reference and should be read alongside this policy.

d789 collects only the personal data that is necessary and proportionate to delivering a safe, compliant, and personalised gaming experience. The categories of data we collect are set out in the table below:

d789 collects personal data through the following channels and mechanisms:

Data you provide directly to d789 when you register an account, complete the d789 Login process, submit KYC documents, make a deposit or withdrawal request, contact our support team, or respond to a promotional campaign. This includes all form-based inputs on d789.bio and any documents submitted via email to [email protected].

When you access d789.bio, our systems automatically collect technical and usage data through server logs, cookies, pixel tags, and similar tracking technologies. This data is collected regardless of whether you are logged in to your d789 account — it applies to all visitors to d789.bio. See Section 9 for our full Cookie Policy.

In certain circumstances, d789 may receive personal data about you from third parties, including:

• Payment providers such as JazzCash, EasyPaisa, HBL, and UBL — to verify transaction authenticity and prevent fraud
• Identity verification services — used during KYC to cross-reference your CNIC or passport against official records
• Anti-fraud and AML screening services — to identify politically exposed persons (PEPs), sanctioned individuals, or known fraudsters
• Analytics providers — aggregated, anonymised data to understand platform performance and user behaviour patterns

In all cases, d789 ensures that third-party data sources operate under appropriate data protection standards before any personal data is received or exchanged.

d789 processes your personal data only for clearly defined, legitimate purposes. We do not process your data in a manner incompatible with the purposes listed below:

• Account Management: To create, maintain, and secure your d789 account, including processing your d789 Login credentials and managing your account preferences and responsible gaming settings.
• Identity & Age Verification: To verify that you are at least 21 years of age and that your identity matches the registration information provided. This is a legal obligation and a condition of account activation.
• Financial Transactions: To process PKR deposits and withdrawals through JazzCash, EasyPaisa, HBL, UBL, SadaPay, USDT TRC20, and Retail Cash channels securely and accurately.
• Gaming Services: To provide access to cricket betting, live casino games, slot titles, Andar Bahar, Circle, and all other d789 gaming products; to record and settle wagers correctly; and to apply bonus and promotional credits accurately.
• Customer Support: To respond to your queries, complaints, and responsible gaming requests in a timely and effective manner, as committed to in d789's Terms & Conditions.
• Regulatory Compliance & AML: To meet anti-money laundering (AML), know-your-customer (KYC), counter-terrorism financing (CTF), and other legal or regulatory obligations applicable to d789's international gaming licence.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, collusion, and other prohibited activities on d789.
• Platform Improvement: To analyse usage patterns, game performance data, and player feedback to improve d789's products, user interface, and overall platform experience for Pakistani players.
• Marketing Communications: To send you promotional offers, bonus alerts, and product updates by email or SMS — but only where you have given explicit consent, and only until you withdraw that consent.

d789 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

Where d789 relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing that occurred before the withdrawal. To withdraw marketing consent, contact [email protected] or use the unsubscribe link in any d789 marketing email.

d789 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Personal data is shared only in the following controlled and necessary circumstances:

d789 engages carefully selected third-party service providers who process personal data on our behalf under strict contractual obligations. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, SadaPay), identity verification platforms, anti-fraud systems, cloud infrastructure providers, and customer support software vendors. All such providers are contractually prohibited from using your data for any purpose other than the specific service they provide to d789.

d789 may disclose personal data to regulatory bodies, law enforcement agencies, financial intelligence units, or courts of competent jurisdiction where required by applicable law, a valid legal order, or as necessary to protect d789's legal rights and interests. Where legally permitted, d789 will notify affected players of any such disclosure.

In the event of a merger, acquisition, asset sale, or restructuring of d789's business, personal data held by d789 may be transferred to the acquiring or successor entity. You will be notified of any such transfer and any changes to data processing arrangements that may result from it, in accordance with this Privacy Policy.

d789 may share aggregated, anonymised, and de-identified statistical data with partners, investors, or analytics providers for the purpose of platform performance analysis and product development. Such data cannot be used to identify any individual player and does not constitute a sharing of personal data.

d789 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The key retention periods are as follows:

• Active Account Data: Retained for the full duration of your active d789 account relationship, plus a minimum of five (5) years following account closure — in line with standard international AML record-keeping requirements.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later, to meet regulatory audit and compliance obligations.
• Financial Transaction Records: PKR deposit and withdrawal records, including JazzCash, EasyPaisa, HBL, UBL, SadaPay, and USDT TRC20 transaction logs, are retained for a minimum of five (5) years.
• Support Communications: Emails, complaints, and support tickets are retained for three (3) years from the date of last interaction, unless the matter involves an unresolved legal or regulatory issue.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained for the duration of your account, plus three (3) years, to demonstrate compliance.
• Technical & Usage Logs: Server logs and anonymised usage analytics are retained for up to thirteen (13) months before being deleted or fully anonymised.

When personal data is no longer required for any legitimate purpose and no retention obligation applies, d789 will securely delete or irreversibly anonymise that data.

d789 applies a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-Bit SSL Encryption: All data transmitted between your browser or mobile device and d789.bio is encrypted using TLS 1.3 with 256-bit AES encryption — the same standard used by major international financial institutions.
• Hashed Password Storage: d789 Login passwords are never stored in plain text. All passwords are hashed using a modern, salted cryptographic algorithm before storage, meaning d789 personnel cannot read your password under any circumstances.
• Two-Step Verification: d789 offers two-step verification (2SV) via your registered Pakistani mobile number (Jazz, Zong, Telenor, or Ufone). Enabling 2SV significantly reduces the risk of unauthorised account access.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. d789 staff who handle player data are subject to confidentiality obligations and regular data protection training.
• Intrusion Detection & Monitoring: d789's infrastructure is monitored around the clock for anomalous activity, attempted intrusions, and data breach indicators. Automated alerts trigger immediate security response protocols.
• Secure Payment Tokenisation: Payment details are tokenised through our payment processors and are not stored on d789's own servers in raw form. JazzCash, EasyPaisa, and bank transfer credentials are handled exclusively by the respective payment provider's secure systems.

d789.bio uses cookies and similar tracking technologies to deliver a functional, personalised, and secure platform experience. A cookie is a small text file placed on your device by a website you visit. d789 uses the following categories of cookies:

These cookies are essential for d789.bio to function correctly. They enable core features such as maintaining your d789 Login session, remembering your language preferences, and ensuring security tokens are correctly passed during transactions. These cookies cannot be disabled without rendering the platform non-functional.

These cookies collect anonymised data about how visitors use d789.bio — such as which pages are visited most frequently, how long sessions last, and which game categories receive the most engagement. This data helps d789 improve the platform experience for Pakistani players. These cookies require your consent and can be disabled via your browser settings.

Functional cookies remember choices you make on d789.bio — such as your preferred currency display (PKR), game filter settings, and responsible gaming reminder frequencies. Disabling these cookies will not prevent you from using d789 but may result in a less personalised experience.

Where you have given explicit consent, d789 may use marketing cookies to deliver relevant promotional content about cricket betting markets, PSL bonuses, slot promotions, and other d789 offers. These cookies are only activated with your consent and can be withdrawn at any time by updating your cookie preferences or contacting [email protected].

You can manage or withdraw cookie consent at any time through your browser's cookie settings. Clearing cookies will log you out of your d789 account and reset any locally stored preferences.

As a d789 player, you hold meaningful rights over your personal data. d789 is committed to honouring these rights promptly and without unnecessary barriers. Your rights include:

• Right of Access: You may request a copy of all personal data d789 holds about you at any time. d789 will provide this within 30 days of receiving a valid request, free of charge for the first request in any 12-month period.
• Right to Rectification: If any personal data d789 holds about you is inaccurate or incomplete, you have the right to request its correction. Minor corrections — such as updating your Pakistani mobile number or email address — can be made directly through your account settings after d789 Login.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and there is no other legal basis for processing), or where the data has been unlawfully processed. This right is subject to overriding legal retention obligations such as AML and KYC record-keeping requirements.
• Right to Restrict Processing: You may request that d789 restricts processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved, or while you exercise your right to object.
• Right to Data Portability: Where processing is based on your consent or a contractual obligation, and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format for transfer to another service.
• Right to Object: You have the right to object to d789 processing your personal data on the basis of legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Rights Related to Automated Decision-Making: If d789 uses automated decision-making processes — including profiling — that produce legal or similarly significant effects on you, you have the right to request human review of such decisions, to express your view, and to contest the outcome.

To exercise any of the above rights, submit a written request to [email protected] with your full name, registered email address, and a clear description of the right you wish to exercise. d789 will verify your identity before processing any data rights request and will respond within the applicable statutory timeframe.

d789 operates a strict 21 years and above access policy. d789.bio is not directed at, designed for, or intended to be used by anyone under the age of 21. d789 does not knowingly collect personal data from individuals under 21.

As part of the registration and KYC process, d789 requires verification of age using government-issued identification — including the Pakistani National Identity Card (CNIC), which is only issued to individuals aged 18 and above. Additional age checks are applied before d789 activates withdrawal privileges or grants access to higher-limit gaming features.

If d789 discovers or is notified that personal data has been collected from an individual who is under 21 years of age, d789 will:

• Immediately suspend the relevant account pending investigation
• Delete all personal data collected from the minor as quickly as technically possible
• Reverse any financial transactions associated with the account in accordance with d789's Terms & Conditions
• Report the matter to the appropriate authorities where required by law

If you are a parent or guardian and believe that a minor in your care has registered on d789, please contact [email protected] immediately. Include the registered email address or username if known. d789 will treat such reports as urgent and will act within 24 hours of receiving the notification.

d789 strongly recommends that parents and guardians use parental control software — such as Net Nanny, Kaspersky Safe Kids, or similar tools available in Pakistan — to restrict minors' access to online gambling platforms.

d789 reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, business practices, or technological developments. When material changes are made to this policy, d789 will notify registered players via email to their registered address or through a prominent in-platform notification, providing at least 14 days' notice before the changes take effect.

Non-material changes — such as minor clarifications of existing language, correction of typographical errors, or reorganisation of content without change to substance — may be published without prior notice. The effective date at the top of this page will always reflect when the policy was last updated.

Your continued use of d789 after the stated effective date of any revised Privacy Policy constitutes your acknowledgment and acceptance of the changes. If you do not agree with any revision, you should cease using d789 and request account closure before the revised policy takes effect. The current version of this Privacy Policy is always accessible at d789.bio/privacy-policy.

For any questions, concerns, or requests relating to this Privacy Policy or the way d789 handles your personal data, please contact our support team through the channel below:

If you are not satisfied with d789's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority or gaming regulatory body under whose jurisdiction d789 operates. d789 will provide details of the applicable supervisory authority upon request.